Customer Service Representative
Company: Cryogenic Industries
Location: Irvine
Posted on: April 3, 2025
|
|
Job Description:
Company Overview
Nikkiso Clean Energy & Industrial Gases is a leading provider of
cryogenic pumps, heat exchangers, process systems, services, and
solutions for the LNG and industrial gases industry. We are a
subsidiary of Nikkiso Company Ltd, a leading industrial
manufacturer headquartered in Tokyo, Japan, with over $1.5B in
annual revenue, 8000 + employees worldwide, and publicly traded on
the Tokyo Stock Exchange.
Nikkiso Cryogenic Services (NCS) is an industry leader in the
provision of services to the industrial gas and air separation
industries, enhanced oil recovery operations, marine, clean energy,
and alternative fuels markets. Boasting a vast portfolio of
innovative solutions, cutting-edge technology, and expert services,
the company stands tall as a go-to service provider for a wide
range of clients. The company has carved a niche for itself in the
market with its consistent delivery of top-tier services that are
tailored to meet the specific needs of each industry. Our products
have been instrumental in enabling customers to realize safer,
greener, and more sustainable operations. From liquefied natural
gas (LNG) systems to industrial gas equipment, every product is
designed and manufactured with the utmost consideration for safety
and environmental sustainability.
Nikkiso Cryogenic Services is not just a leading service provider
to a range of industries, but also a champion of safer, greener
operations. Its products and services are designed to meet the dual
objectives of operational efficiency and sustainability, helping
clients achieve their goals while minimizing environmental
impact.
Job Overview
Summary/Objective
The Customer Service Representative supports the Customer Center
Manager with their responsibilities to achieve customer
satisfaction through on-time deliverables that are within budget.
The position uses the ERP system to log and track repair and
exchange lifecycle processes as well as interfaces with customers.
The Customer Service Representative is also accountable for
performing other office and administrative tasks as assigned.
Position location is located at the NCS Customer Center in Irvine,
California.
Salary: $25 - $28 per hour
Responsibilities
Essential Functions/Responsibilities
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Customer Service (Primary)
* Use ERP to create orders or exchange core application on the
daily receiving IWO log
* Calculate yearly IWDC/AIWD rebate using the ERP system as
applicable
* Prepare and submit quarterly customer reports as required
* Process customer orders in ERP:
* spare parts orders
* exchanges orders
* Process vendor purchase orders in ERP
* Acquire customer purchase orders
* Use ERP to invoice customers and ensure proper submittal to
customers
* Follow up on monthly exchange core as applicable
* Input ERP process of repair customer "Shelf orders"
* Complete customer supplier forms
* Complete ERP new customer set up, request DNB
* Process ROG on drop shipment vendor invoices
* Assist with customer training seminars, planning hosted meals
* Promote Customer Focus
* Support QMS requirements in areas of responsibility for
conformance with international requirements and state and federal
regulations
Administrative
* Coordinate office activities and operations efficiently and in
compliance with company policies
* Answer phones
* Perform filing
* Order supplies
* Create and update records as needed
* Prepare documents as assigned
* Perform miscellaneous administrative/clerical tasks
* Assist colleagues as needed
Other duties as assigned
Qualifications
Competencies
* Customer focus
* Communication skills - verbal, written, listening,
interpersonal
* Relationship-building skills
* Organizational skills
* Attention to detail
* Microsoft Office skills
* Ability to use standard office equipment
* Ability to handle a high volume of work in a timely manner with
multiple interruptions
* Familiarity with office management procedures
* Familiarity with ERP systems preferred
Education and Experience
* High school diploma or relevant education preferred
* Work in a manufacturing or industrial services company
preferred
* Accounting, purchase order, and customer service experience
preferred
The competencies listed above are typically acquired through the
levels of education and experience listed. An equivalent
combination of education and/or experience that provides an
applicant with the listed knowledge, skills, and abilities required
to perform the essential functions of the job may be accepted.
Work Environment and Physical Demands
* Stand, walk, sit, talk, hear, type, and write.
* Reach with hands and arms, bend, stand on a stool or climb, and
use fingers and hands to feel objects, tools, or controls.
* Use standard office equipment such as computers, telephones,
printers, copiers, etc.
* Lift files and open desk drawers and filing cabinets.
* Work in both office and shop environments at Customer Center.
Safety
* Complete safety training requirements.
* Participate in other training as directed by the Company or
manager.
* Wear Nikkiso approved PPE as needed.
* Address or report safety-related issues and incidents
promptly.
Other Duties
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time
with or without notice.
EEOC Statement
Equal Opportunity Employer/Veterans/Disabled
Nikkiso CE&IG is proud to be an equal opportunity employer. We
celebrate diversity and are committed to creating an inclusive
environment for all employees. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, or protected veteran status and will not be discriminated
against on the basis of disability.
Keywords: Cryogenic Industries, Irvine , Customer Service Representative, Hospitality & Tourism , Irvine, California
Click
here to apply!
|