On-Site MSP Support Engineer

Company: Abtech Technologies, Inc.
Location: Carlsbad
Posted on: April 13, 2025

Job Description:

The document outlines a job description for an On-Site Customer Support Engineer, emphasizing the need for technical expertise in Windows systems, network troubleshooting, and customer service. Key responsibilities include providing technical support, resolving escalated issues, and educating clients on product use. Required skills encompass Windows administration, virtualization, endpoint security, and network management. Previous experience in a Managed Service Provider (MSP) environment is preferred, highlighting the role's dynamic and client-focused nature.

Please make an application promptly if you are a good match for this role due to high levels of interest.



General Description:

We are seeking an experienced On-Site Customer Support Engineer with a broad technical knowledge base, a passion for technology, and a dedication to excellent customer service. The ideal candidate will be confident in providing onsite support and handling escalated technical problems.



Primary Responsibilities:

Technical Support: Provide support to managed services clients by utilizing your expertise in Windows desktops and servers, network troubleshooting, and systems administration.

Resolve Escalated Technical Issues: Manage, resolve, and take ownership of escalated technical issues quickly and professionally through remote tools, phone, email, and onsite visits; acting as a liaison between clients and Tier 2-3 support when needed.

Customer Education: Advise clients on proper product use, provide troubleshooting guidance, and best practices for an optimal user experience.



Required Skills and Competencies:

Windows Desktop & Server Administration
Troubleshooting of Windows desktops, Microsoft Office configuration, and virus/spyware removal.
Skilled in server backup administration, Active Directory management, Group Policy (GPO) setup, NTFS permissions, and security log review.

Virtualization & Cloud Services
Proficient in Microsoft 365 (M365/O365) administration.

Backup, Recovery & Endpoint Security
Good knowledge of endpoint security, including virus/spyware/malware detection and removal.

Network Administration & Security
Experience configuring firewalls, VPNs (SonicWall, Cisco, Meraki), and network security protocols.

Troubleshooting & Technical Support
Proficient in hardware/software diagnostics, incident resolution, and using ticketing and RMM tools.
Familiar with Remote Monitoring & Management (RMM), and SLA management for client support.




Preferred Skills:

Previous MSP Experience: Prior experience working within a Managed Service Provider (MSP) environment, bringing familiarity with the fast-paced nature of client support, diverse IT environments, and service-level agreement (SLA) adherence is preferred.

If you're proactive, solutions-driven, and ready to bring your expertise to a dynamic team, we'd love to meet you. This is an opportunity to apply your technical skills in a client-focused environment with strong growth potential.

Keywords: Abtech Technologies, Inc., Irvine , On-Site MSP Support Engineer, Engineering , Carlsbad, California