Case Manager
Company: Disability Solutions
Location: El Segundo
Posted on: October 7, 2024
Job Description:
At Karl Storz, we are driven by a passion to improve lives
worldwide. Our innovative medical solutions demand exceptional
customer support. As a Case Manager, you will spearhead customer
satisfaction initiatives, resolve complex issues, and drive
business growth through outstanding service. Join our visionary
team and shape the future of healthcare customer experience.We are
seeking a highly skilled and customer-focused Case Manager to join
our team. As the primary point of contact for our customers and
sales executives, you will play a vital role in driving business
growth and delivering exceptional customer experiences. Your
expertise in order management, problem-solving, and communication
will ensure seamless interactions and resolve complex customer
issues. KEY RESPONSIBILITIES:
- Respond to incoming customer inquiries via phone, email, or
other channels, providing timely and accurate solutions.
- Manage orders, Return Materials Authorizations (RMAs), and
other customer requests from quote to delivery.
- Serve as a trusted advisor to 20-30 sales executives in a
designated U.S. Sales Region, ensuring their business expectations
are met.
- Conduct thorough research to resolve customer complaints and
escalate complex issues for root cause analysis.
- Proactively follow up on order management tasks, including
backorders, invoice issues, and order blocks.
- Collaborate with cross-functional teams to resolve customer
issues, including Accounts Receivable and Logistics.
- Facilitate new account creation, quote approvals, and special
authorizations.
- Prepare credit and debit memos as required.
- Stay up-to-date on company promotions, policies, procedures,
product updates, and system changes. REQUIREMENTS:
- 3-5 years of customer service and call center experience or 3
years of account management experience.
- High School Diploma required; some college units
preferred.
- Excellent interpersonal, problem-solving, and communication
skills.
- Proven ability to manage multiple priorities, think critically,
and work in a fast-paced environment.
- Strong business writing skills and ability to interpret policy
and procedure documentation.
- Proficient in using company computer systems, general office
equipment, and able to calculate figures and amounts. ADDITIONAL
REQUIREMENTS:
- Experience with SAP or similar ERP systems and customer
relationship management (CRM) software is a plus.
- Must be comfortable working in a call center environment with
frequent phone interactions.
- Occasional remote work may be required during disaster recovery
scenarios or drills. WHAT WE OFFER:
- Opportunity to work in a dynamic and supportive team
environment.
- Professional development through new employee training programs
and ongoing training.
- Collaborative culture that values open communication and
teamwork.
- Opportunity to drive business growth and improve customer
satisfaction through exceptional service. WHO WE ARE: KARL STORZ is
an independent, family-owned company headquartered in Germany's
renowned MedTech manufacturing region. For 80 years, we've
pioneered the most groundbreaking innovations in endoscopic
surgery, video imaging, and OR integration to benefit patients and
healthcare providers alike.With more than 9,000 associates
worldwide and 2,600 in the US, we pride ourselves on harnessing
cutting-edge technology, precise workmanship, and unrivaled
customer support to help healthcare facilities succeed. With onsite
locations and field opportunities across the country, we attract a
diverse and talented staff. It's not just about the tools we
create-it's about the lives we change, together.Eligible Employee
Benefits
- Medical / Dental / Vision including a state-of-the-art wellness
program and pet insurance, too!
- 3 weeks vacation, 11 holidays plus paid sick time
- Up to 8 weeks of 100% paid company parental leave; includes
maternal/ paternal leave, adoption, and fostering of a child.
- 401(k) retirement savings plan providing a match of 60% of the
employee's first 6% contribution (up to IRS limits)
- Section 125 Flexible Spending Accounts
- Life, STD, LTD & LTC Insurance
- We prepay your tuition up to $5,250 per year! - Tuition
pre-imbursement
- Fitness reimbursement of up to $200 annually
- And much more! KARL STORZ reserves the right to change or
modify the employee's job description whether orally or in writing,
at any time during the employment relationship. Additionally, KARL
STORZ, through its supervisors, may require an employee to perform
duties outside their normal description within the sole discretion
of the supervisor. Employees must comply will all applicable KARL
STORZ policies and procedures.Credentialing requirements at KARL
STORZKARL STORZ is committed to maintaining a safe work environment
for our employees and customers. Most field-based roles at KARL
STORZ require hospital credentialing/health screens as a condition
of employment. Credentialing can include required vaccinations,
health screens & other requirements as outlined by our customers.
During the interview process, we encourage you to ask how
credentialing/health screens may impact the role you are seeking
and if you require any reasonable accommodations regarding these
requirements.Pay TransparencyThe pay range and/or hourly pay rate
listed is a good faith determination of potential base compensation
that may be offered to a successful applicant for this position at
the time of this job posting and may be modified in the future.
When determining a specific team member's base salary and/or hourly
pay rate, several factors will be considered including such things
as location, specialty, service line, years of relevant experience,
education, professional credentials, internal equity, and the
amount budgeted for the role.Equal Employment Opportunity &
Reasonable Accommodation StatementKARL STORZ is committed to
creating an inclusive space where employees are valued for their
skills and unique experiences. To achieve this goal, we are
committed to diverse voices, and all applicants will receive
consideration without regard to race, color, sex, national origin,
disability, veteran status, or any other protected characteristic.
KARL STORZ is also committed to providing reasonable accommodations
during our recruitment process. Should you need assistance or
accommodation please email us at taoperations@karlstorz.com.Get in
Contact
Keywords: Disability Solutions, Irvine , Case Manager, Executive , El Segundo, California
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