Director, Customer & Vehicle Lifecycle Management

Company: Hyundai Capital
Location: Irvine
Posted on: March 24, 2025

Job Description:

Job Description - Director, Customer & Vehicle Lifecycle Management (2500004G)
Who We Are
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce.
We Take Care of Our People
Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:

• Medical, Dental and Vision plans that include no-cost and low-cost plan options
  
• Immediate 401(k) matching and vesting
  
• Vehicle purchase and lease discounts plus monthly vehicle allowances
  
• Paid Volunteer Time Off with company donation to a charity of your choice
  
  What to Expect
  The Director, Customer and Vehicle Lifecycle Management is responsible for driving brand and captive loyalty among Hyundai, Kia, and Genesis consumers while maximizing vehicle value across various lifecycles. This role involves leading strategy and planning, with a particular focus on electric vehicle initiatives aimed at improving sales efficiency and achieving other enterprise goals.
  What You Will Do
  
  
• Develop customer and vehicle lifecycle process and programs resulting in higher client retention & loyalty, increased opportunities to monetize the assets beyond traditional programs, drive higher asset residual valuation and maximize profitability.
  
• Develop and execute data-driven strategies utilizing advanced analytics across various functions to enhance brand and customer loyalty.
  
• Lead key Marketing initiatives to drive Captive Value to OEMs. Collaborate with cross-functional teams to align loyalty initiatives with business goals.
  
• Complete ad-hoc assignments, presentations and reporting as requested by management and/or executives and perform all other duties as assigned.
  
• Lead, mentor, and develop team members by providing direction, performance feedback, and support to ensure effective collaboration, professional growth, and achievement of organizational and personal goals.
  
  What You Will Bring
  
  
• 10+ years of relevant experience in Sales, Finance, or Marketing role with a strong focus on advanced analytics, marketing analytics, strategy development, pricing and project planning.
  
• Experienced and proven people leader with substantial subject matter expertise who can organize, direct, and motivate team to accomplish organizational objectives.
  
• 5+ years of management and supervisory experience.
  
• Experience in customer segmentation, predictive modeling, and marketing analytics tools.
  
• Prior experience working within Automotive Finance as well as consulting experience preferred.
  
• Bachelor's degree required in Marketing / Statistics / Sales Management / Business or related field.
  
• Strong leadership skills to effectively lead and support both assigned resources and colleagues from other internal HCA departments or external stakeholders.
  
• Excellent communications skills to drive strategic initiatives and the ability to produce and present materials to C-Suite level.
  
• Proven critical thinking, problem solving skills for strategy formulation.
  
• Excellent organizational and multi-tasking skills.
  
• Knowledge of the automotive industry.
  
• Exceptional analytical skills, data-driven and analytical in making decisions.
  
• Expert skills w/ Excel, SQL, SAS and analysis tools.
  
• Ability to extract, analyze and draw insight from data in enterprise databases.
  
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Keywords: Hyundai Capital, Irvine , Director, Customer & Vehicle Lifecycle Management, Executive , Irvine, California