PATIENT SERVICE REPRESENTATIVE - PHYSICAL THERAPY - TORREY PINES

Company: The E.W. Scripps Company
Location: San Diego
Posted on: October 19, 2024

Job Description:

This is a Part-Time position (40 hours per pay period) currently with a Monday, Tuesday, Thursday schedule from 9:30AM - 6PM (option to pick up more hours if desired) located at our Scripps Green Hospital in Torrey Pines. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

AWARD-WINNING WORKPLACE:

• Made Becker's 150 Top Places to Work for 2024
• Recognized by Newsweek as one of America's Greatest Workplaces for Diversity in 2024
• #5 in Fortune Best Workplaces in Healthcare 2023
• #78 in PEOPLE Companies that Care 2023
• #95 in Fortune 100 Best Companies to Work for 2023
• Nearly a quarter of our employees have been with Scripps Health for over 10 years Join a caring team supporting Scripps Green Hospital as a Patient Service Representative in the Physical Therapy department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:
  • Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
  • Responding to customer billing and payment inquires.
  • Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
  • Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
  • Initiating and validating referrals/authorizations.
  • Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.
    
    Qualifications
    Required Qualifications:
    • Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
    • Excellent communication and customer service skills.
    • Strong organizational and analytical skills; innovative with ability to identify and solve problems. Preferred Qualifications:
      • 1 year of experience in a customer service or healthcare/medical office environment preferred.
      • Able to adapt, prioritize and meet deadlines.
      • Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

Keywords: The E.W. Scripps Company, Irvine , PATIENT SERVICE REPRESENTATIVE - PHYSICAL THERAPY - TORREY PINES, Healthcare , San Diego, California