Food & Beverage/Activities Manager
Company: Marriott Vacations Worldwide
Location: San Diego
Posted on: October 7, 2024
Job Description:
JOB SUMMARY
Leads and directs Food and Beverage and Activities teams, to
include all culinary, beverage and activities operations. Oversees
guest and associate satisfaction, maintains brand standards. -
Ensures all applicable Food and Beverage laws/regulations and safe
food handling procedures are enforced and compliant. Develops and
implements business plans for Food and Beverage and Activities.
Meets or exceeds departmental financial goals. This is an exempt
position and will be paid on a salaried basis in accordance with
state and federal law.Salary range $70K - $87K with bonus
planRelocation Assistance - Yes
CANDIDATE PROFILE -
Education and Experience
- High school diploma or GED; 4 years experience in the Food and
Beverage, culinary, recreation/activites or related professional
area.OR
- 2-year degree from an accredited university in Food Service
Management, Hotel and Restaurant Management, Hospitality, Business
Administration, Recreation/Activities or related major; 2 years
experience in the Food and Beverage, culinary,
recreation/activities or related professional area.
CORE WORK ACTIVITIES
Leading Food and Beverage / Activities Team
- Manages and supervises all day-to-day operations.
- Understands associate positions well enough to perform duties
in associates' absence.
- Utilizes interpersonal and communication skills to lead,
influence, and encourage others; advocates sound financial/business
decision making; demonstrates honesty/integrity; leads by
example.
- Oversees all culinary, restaurant, beverage and room delivery
and activites/recreation operations.
- Creates and nurtures an environment that emphasizes motivation,
empowerment, teamwork, continuous improvement and a passion for
providing service.
- Solicits associate feedback, utilizes an "open door" policy and
reviews associate satisfaction results to identify and address
associate problems or concerns. - -
- Provides excellent customer service to all guests and
associates.
- Responds quickly and proactively to associates' concerns.
- Provides a learning atmosphere with a focus on continuous
improvement.
- Provides proactive coaching and counseling to team
members.
- Encourages and builds mutual trust, respect, and cooperation
among team members.
- Ensures and maintains the productivity level of
associates.
- Develops specific goals and plans to prioritize, organize, and
accomplish work.
- Provides the leadership, vision and direction to bring together
and prioritize the departmental goals in a way that will be
efficient and effective.
- Sets clear expectations with the associates and department
leaders and ensures appropriate rewards are given if expectations
are exceeded.Managing Day-to-Day Operations
- Utilizes use records to control costs and manage
inventory.
- Applies knowledge of all applicable laws.
- Conducts monthly department meetings.
- Maintain controls (e.g., perpetual inventory, food/beverage
costs, ordering, stock rotation, etc.)
- Sets goals and delegates tasks to improve departmental
performance. -
- Monitors progress and leads discussion with staff each period.
-
- Projects supply needs for the departments. -
- Manages departmental inventories and maintains equipment.
- Performs other duties as assigned to meet business needs.
Maximizing Revenues
- Applies and continually broadens knowledge of offerings with
emphasis on current trends.
- Schedules staff to forecast and service standards, while
maximizing profits.
- Assists team in developing lasting customer relationships to
retain business and increase growth.
- Develops new products and offerings and educates
associates.
- Manages department controllable expenses to achieve or exceed
budgeted goals.
- Understands the impact of department's operation on the overall
property financial goals and objectives and manages to achieve or
exceed budgeted goals.
Ensuring Exceptional Customer Service
- Interacts with guests to obtain feedback on quality and service
levels. -
- Responds to and handles guest problems and complaints
effectively.
- Empowers associates to provide excellent customer service.
-
- Ensures associates understand service expectations and
parameters.
- Observes service behaviors of associates and provides feedback
to individuals; continuously strives to improve service
performance.
- Reviews comment cards and guest satisfaction results with
associates. -
- Participates in the development and implementation of
corrective action plans.
- Emphasizes guest satisfaction during all departmental meetings
and focuses on continuous improvement.
- Ensures all leaders and associates understand the brand's
service culture.
- Sets service expectations for all guests internally and
externally.
- Improves service by communicating and assisting individuals to
understand guest needs, providing guidance, feedback, and
individual coaching when needed.
- Serves as a role model to demonstrate appropriate
behaviors.
Conducting Human Resources Activities
- Participates in interviewing and hiring of team members with
the appropriate skills.
- Uses all available on the job training tools to train new
associates and provide follow-up training as necessary.
- Communicates performance expectations in accordance with job
descriptions for each position.
- Conducts a departmental orientation program for associates to
receive the appropriate new hire training to successfully perform
their job.
- Ensures associates understand Company, Resort and Departmental
expectations and parameters.
- Ensures associates are cross-trained to support successful
daily operations.
- Establishes and maintains open, collaborative relationships
with associates and ensures associates do the same.
- Schedules associates to business demands and tracks associate
time and attendance.
- Ensures property policies are administered fairly and
consistently, disciplinary procedures and documentation are
completed according to policy.
- Observes service behaviors of associates and provides feedback
to individuals.
- Ensures associate recognition is taking place on all
shifts.
- Solicits associate feedback, utilizes an "open door" policy,
and reviews associate satisfaction results to identify and address
associate problems or concerns.
- Participates in associate progressive discipline
procedures.
- Reviews associate satisfaction results.
Additional Responsibilities
- Complies with all corporate accounting procedures.
- Provides information to supervisors, co-workers, and
subordinates by telephone, in written form, e-mail, or in
person.
- Analyzes information and evaluates results to choose the best
solutions and solve problems.
- Ensures effective departmental communication and information
systems through logs, department meetings and property
meetings.
MANAGEMENT COMPETENCIESLeadership
- Adaptability - Maintaining effectiveness when experiencing
major changes in work tasks or the work environment; adjusting
effectively to working within new work structures, processes,
requirements or cultures.
- Communication - Conveying information and ideas to others in a
convincing and engaging manner through a variety of methods.
- Integrity: Maintaining and supporting social, ethical, and
organizational norms; firmly adhering to codes of conduct and
ethical principles.
- Leading Through Vision and Values: Leading through vision and
values.
- Problem Solving and Decision Making - Identifying and
understanding issues, problems and opportunities; obtaining and
comparing information from different sources to draw conclusions,
develop and evaluate alternatives and solutions, solve problems,
and choose a course of action.
- Professional Demeanor - Exhibiting behavioral styles that
convey confidence and command respect from others; making a good
first impression and representing the company in alignment with our
core values.Managing Execution
- Building and Contributing to Teams - Participating as a member
of a team to move toward the completion of common goals while
fostering cohesion and collaboration among team members.
- Driving for Results - Sets high standards of performance for
self and/or others; assumes responsibility for work objectives;
initiates, focuses, and monitors the efforts of self and/or others
toward the accomplishment of goals; proactively takes action.
- Planning and Organizing - Gathers information and resources
required to set a plan of action for self and/or others;
prioritizes and arranges work requirements to accomplish goals and
ensure work is completed.Building Relationships
- Coworker Relationships - Interacting with others in a way that
builds openness, trust, and confidence in the pursuit of
organizational goals and lasting relationships. -
- Customer Relationships - Developing and sustaining
relationships based on an understanding of customer needs and
actions consistent with our core values to always go above and
beyond and do the right thing.
- Fostering Inclusion: Supporting associates with diverse styles,
abilities, motivations, and/or cultural perspectives; leveraging
personal differences to achieve objectives; and promoting a work
environment where all associates are given the opportunity to
contribute.Generating Talent and Organizational Capability
- Organizational Capability - Understanding and leveraging
associate talent and capabilities to meet work needs; supporting
the attraction, selection, and/or retention of associates in order
to achieve department and business objectives.
- Talent Management - Provides guidance and feedback to help
individuals develop and strengthen skills and abilities needed to
accomplish work objectives.Learning and Applying Professional
Expertise
- Business Acumen - Understands and utilizes business information
to manage everyday operations and generate innovative solutions to
approach team, business, and administrative challenges.
- Technical Acumen - Understanding and utilizing professional
skills and knowledge in a specific functional area to conduct and
manage everyday business operations and generate innovative
solutions to approach function-specific challenges.
- Basic Cookery - Knowledge of procedures and techniques for
mixing, thawing, baking, and cooking, measurement tools, recipe
execution (expanding and condensing as necessary), and methods for
innovative preparation and presentation.
- Cleaning the Kitchen - The ability to properly and safely clean
and maintain kitchen floors, walls, and ceilings, including meal
wall guards, overhead fans and hoods, and floor drains. - This
includes correctly choosing and applying appropriate chemicals
and/or products. - This includes knowing the right equipment to use
for each job.
- Cooking - Ability to prepare and present meals utilizing
culinary principles, standards, techniques and equipment (e.g.,
grilling, saut--ing, broiling, baking, using decorative food
displays, following recipes).
- Emergency Procedures - Knowledge of emergency and first aid
procedures or policies for contacting Loss Prevention and reporting
incidents and accidents immediately.
- Food and Beverage Sanitation - Knowledge of procedures and
techniques for kitchen maintenance, cleaning, and use of sanitation
systems; use of grease trap; trash compactor(s), Baler operation,
dish machines, and other equipment. Knowledge of techniques for
care and cleaning of silver, stainless steel, and dish
machines.
- Food Handling - Knowledge of basic food handling policies and
procedures, as well as the procedures for assisting cooks in
serving or preparing food.
- Food Storage and Rotation - Knowledge of procedures and
temperatures for storing and rotating food stock in coolers,
refrigerators, freezers, dry storage, etc. to maintain freshness
("First In, First Out"). - This includes preparing, labeling,
dating, rotating, and pulling perishable foods and drinks in
accordance with storage guidelines; identifying food products that
do not meet company or compliance standards; and knowledge of
policies and procedures for discarding food items or products.
- Kitchen Maintenance - Knowledge of general maintenance
procedures and standards of cleanliness for the food storage and
preparation areas.
- Kitchen Tools and Equipment - The ability to use and store
kitchen tools (e.g., cutting tools, knives, tongs, slicers,
spatulas) and ability to use kitchen equipment (e.g., grills,
ovens, steam tables, deep fryers, kettles) properly and
safely.
- Supply Storage - Knowledge of proper storage procedures for
cookware, flatware, and supplies.
- Bar - Knowledge of general bar operations including local and
state liquor regulations; liquor, beer, and wine brands; inventory
management for bar operations; preparation and presentation of
drinks; management of banquet bar operations; knowledge of Training
in Intervention Procedures in the Service of Alcohol or equivalent
programs to ensure fluency in safe service of alcohol.
- Event Planning - The ability to connect with customers, detail
events, upsell products and services, manage multiple customers at
a given time, be detailed orientated, understand and have a working
knowledge of catering and event management systems.
- Event Services - Have a working knowledge of standards and
procedures for proper meeting room and table set-ups, various
meeting room and table configurations and the set-up of staging and
dance flooring.
- Event Technology - Have a working knowledge of audio, video,
projection, conferencing, lighting, computer and internet equipment
in order to set-up, operate, maintain, and troubleshoot equipment
for events.
- Food Production and Presentation - Knowledge of techniques and
equipment for preparing and presenting food products (both plant
and animal) for consumption, including storage/handling techniques
and sanitation standards. Willingness to adhere to internal company
standards.
- General Event Management - The ability to have a working
knowledge, understanding of polices, procedures and standards of
the event management department to include, event planning, event
operations and event technology for different types of events.
- Bar Concepts - Promotion of beer, wine, and spirits to drive
awareness and sales; marketing restaurant and bar concepts and
events; knowledge of industry trends in food, beverage, and design
to maintain competitive.
- Dining - Knowledge of procedures and techniques for seating
guests; menu content and creation; POS system; taking dining and
room service orders; room service delivery, etiquette, safety, and
security; amenity process and delivery; Food and Beverage service
standards, service cart setup.
- Finance/Accounting - Knowledge and understanding of financial
knowledge, controls, inventory, costs, expenses, and all cash
handling procedures and policies.
- Food and Beverage Inventory - Knowledge of procedures and
techniques for food storage and rotation, quality assurance audit
requirements, merchandising food products, inventory and supply
storage, and shift production.
- Food and Beverage Marketing - Knowledge of local and internal
marketing efforts to drive revenue. Develops and executes marketing
plans using relevant information as appropriate such as feedback
gathered from customers.
- Food and Beverage Sanitation - Knowledge of procedures and
techniques for kitchen maintenance, cleaning, and use of sanitation
systems; use of grease trap; trash compactor(s), Baler operation,
dish machines, and other equipment. Knowledge of techniques for
care and cleaning of silver, stainless steel, and dish
machines.
- Restaurant/Event Room Operations - Knowledge of procedures for
managing restaurant room set-up, management of host/hostess
station, maintenance of fine silver, setting tables, break down of
room, management of coat check, management of staff/associates,
creation of checklists, audits, LSOPs, and maintenance of a high
quality dining environment (music, lighting, temperature), as well
as opening and closing. -
- Retail Management - Knowledge of general shop keeping
guidelines for creating displays, tracking inventory, and
purchasing.
- CPR and First Aid - The ability to identify and apply basic
first aid treatment to injured persons until they can be taken for
medical care (e.g., bandaging cuts, applying pressure to bleeding
wounds, and soothing burns). - This includes knowledge of CPR and
first aid procedures and supplies (e.g., bandages, ointments).
- Fitness Equipment - The ability to use, demonstrate, and
maintain fitness equipment, including weight training and cardio
machines and core/stability training equipment. - This includes
knowing the purpose of each machine, the muscle groups it targets,
how to use it safely, and understanding machine settings and their
associated function.
- Fitness Instruction - The ability to provide instruction on
fitness to groups or individuals, including leading fitness classes
(e.g., aerobics, spinning, strength training), instructing on
proper warm up and stretching techniques, demonstrating exercises
to meet specific needs, and identifying when someone should not
exercise (e.g., they have identified a medical condition on the
Health Questionnaire or they are showing signs of distress while
exercising). This also includes applicable training
certifications.
- Generating Enthusiasm - The ability to convey energy and
enthusiasm for recreation activities and to share that enthusiasm
and excitement with other employees and guests.
- Group Activity Planning - The ability to identify, create,
and/or develop unique and creative activities that are enjoyable
and safe for guests. - This includes knowledge of activities that
are appropriate and interesting for different target groups (e.g.,
children of various ages, older adults, males, females) and at a
variety of activity levels.
- Payment Process - Knowledge of policies and procedures involved
in processing different types of sales transactions and payment
methods, including credit cards, personal checks, traveler checks,
coupons, gift certificates/cards, or store credit strategies.
- Recreation/Fitness Center Services - Knowledge of fundamentals
related to fitness and recreation on land and in water.
- Revenue Management - Knowledge of total hotel revenue
management concepts, processes and strategies (including sales
cycles and trends, account management, pricing, and inventory
management).
- Basic Competencies - Fundamental competencies required for
accomplishing basic work activities.
- Basic Computer Skills - Uses basic computer hardware and
software (e.g., personal computers, word processing software,
Internet browsers, etc.).
- Mathematical Reasoning - Demonstrates ability to add, subtract,
multiply, or divide quickly, correctly, and in a way that allows
one to solve work-related issues.
- Oral Comprehension - Demonstrates ability to listen to and
understand information and ideas presented through spoken words and
sentences.
- Reading Comprehension - Demonstrates understanding of written
sentences and paragraphs in work-related documents.
- Writing - Communicates effectively in writing as appropriate
for the needs of the audience.#LI-MM1Marriott Vacations Worldwide
is an equal opportunity employer committed to hiring a diverse
workforce and sustaining an inclusive culture.
Keywords: Marriott Vacations Worldwide, Irvine , Food & Beverage/Activities Manager, Hospitality & Tourism , San Diego, California
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