Community Relations Rep

Company: Volt
Location: Tustin
Posted on: April 17, 2025

Job Description:

Volt is immediately hiring a Community Relations Rep for a leading apartment community in Tustin Ca.

If the following job requirements and experience match your skills, please ensure you apply promptly.

As a Community Relations Rep you will:

Promoting positive, proactive customer interactions to make their Irvine Company experience of the highest quality
Performing resident retention calls according to guidelines currently in place
Providing input regarding how to continually improve and provide more efficient resident relations
Assisting residents with the move-in and move-out process as needed
Providing input regarding how to continually improve and provide more efficient resident relations
Monitoring NPS and Yelp scores daily to improve the customer experience and maintain awareness of community reputation
Solving simple to complex resident relations issues in a timely manner
Assisting with achieving financial goals through closing on renewals and transfers, participating in leasing goals and communicating the value of our communities
Performing resident retention calls according to guidelines currently in place
Ensuring all relevant information regarding resident concerns and requests are accurately recorded in OneSite
Facilitating the resident retention process which includes renewal paperwork
Completing and submitting final account statements (FAS)
Follow up with unresolved resident concerns in surveys or reviews as needed
Performing community inspections to ensure aesthetics are maintained to company expectations
Managing the eviction process from beginning to end
Participating in performance leasing consultant duties as needed (leasing, tours, etc.)

This is a Full-Time 2-Month Temporary Opportunity

The ideal candidate will have:

High School Diploma
At least 1 year of customer service experience
Ability to handle basic accounting fundamentals and concepts
Able to work weekends, holidays, and evenings
Excellent written and oral communication and social skills
Ability to float between 2 apartment communities (within the same area)

Schedule: Thursday-Monday 9 AM - 6 PM (on-site)

Days Off: Tuesday/Wednesday

Pay Rate: $20/hr.

Experience with the following is a plus:

Leasing
Property Management
Customer Service
Accounting

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr_dept@volt.com. Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. - 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Keywords: Volt, Irvine , Community Relations Rep, Other , Tustin, California