Dispatcher

Company: Barker and Sons Plumbing
Location: Irvine
Posted on: February 18, 2025

Job Description:

About You:



You are quick on your feet, a skilled juggler, and a natural problem solver. You pay meticulous attention to details, are committed to seeing tasks to completion, and you thrive by continuously learning, challenging yourself, and making tough calls.--Your even-keeled people skills make providing superior service to customers and unambiguous communication to service technicians second nature.------



If this sounds like you and you pride yourself in holding a higher standard, bringing smiles to others, and taking ownership of your decisions and their outcomes, there's a good chance you could be a fit as a Barker & Sons Plumbing Service Dispatcher.



About the Role:



Barker & Sons Dispatchers drive our daily schedules, serve as a bridge between our call center and plumbing technicians, and ensure the right technicians are assigned to each job. They must manage a constant flow of communication seamlessly, build relationships with customers, technicians and staff; and harmoniously orchestrate our daily appointment board, aligning and prioritizing work based on enduring criteria and daily objectives, see every open action through to completion.--Supported with top tier training, well established internal procedures, and ongoing coaching by top industry professionals with the NexStar Service Professional network, our dispatchers are the top of the game and always getting better.

Responsibilities:
Responsibilities:
--- Ensure daily revenue and sold-hour goals are met by prioritizing urgent and profitable calls effectively.
--- Provide technicians with accurate information to ensure high-quality customer experiences.
--- Manage the schedules and requirements of all technicians in the field efficiently.
--- Document the outcomes of each service call and prepare concise report summaries for senior management.
--- Maintain professionalism and build customer relationships to encourage repeat business.
--- Address customer inquiries, resolve issues promptly, and uphold the brand image.
--- Engage in training activities to enhance sales and ensure timely dispatch of incoming orders.
--- Keep customers updated on technician progress throughout the day.
--- Collaborate closely with the lead installer and installation manager to complete jobs on time and within budget, contributing to the company's financial objectives.
--- Contact customers to schedule installations.
--- Coordinate and assign jobs to installers and apprentices.
--- Establish customer rapport to ensure the highest levels of satisfaction.
--- Ensure all necessary equipment is ordered and prepared for each job, following quality checklists.
--- Complete paperwork and administrative requirements accurately and in a timely manner.

Qualifications:
Required:

--- Proven track record of success providing exceptional customer service.
--- Excellent verbal and written communication skills.
--- Ability to build trust, handle conflicts effectively, and hold others accountable.
--- Technologically savvy, learns and implements new software, and systems quickly, good typist, and proficient with phone systems.
--- Thrives in a fast-paced, goal-oriented environment with a competitive spirit.
--- Enjoys both individual contribution and teamwork to achieve success.
--- High level of integrity with advanced social skills to build solid connections with customers.
--- Able to work from our Orange County office daily.


Preferred:
--- 3-5 years of dispatch and/or call center experience.
--- Experience working within a company using Service Titan or similar software.
--- Experience interacting directly with and selling home services to customers.
--- Experience following an established service & sales proven process.


Desired:
--- Track record of 6-figure annual plumbing sales
--- Experience working within a NexStar Home Services company
---

About Company:
About Us:

Barker and Sons Plumbing is a dedicated team of professionals that's been serving Orange County since 1983. We've grown by hiring the best professional plumbers and making life easy for them. We take great care of them, they love their jobs, and our customers love us for it. Using the latest technology, we provide a complete range of plumbing, drain, and sewer services and do the job right. "We do great work---because we've got great people."

Professional advancement through sponsored training and continuous development.Health and wellness package inclusive of medical, dental, and vision along with short-term disability and life coverage.401(k) with a 4% match.Paid time off, paid holidays, and adaptable schedules.Company-provided service truck, tablet, and uniforms.Company-wide family events.

Keywords: Barker and Sons Plumbing, Irvine , Dispatcher, Professions , Irvine, California