Workforce Scheduling Analyst
Company: VirtualVocations
Location: Norwalk
Posted on: April 18, 2025
|
|
|
Job Description:
A company is looking for a Workforce Scheduling Analyst II.
Key Responsibilities
Develops staffing schedules to ensure maximum efficiency of
resources to meet customer demand
Analyzes contact center patterns and evaluates key performance
metrics to identify areas for improvement
Maintains accurate records of staff schedules and prepares reports
on contact center effectiveness
Required Qualifications
Bachelor's degree required
2 - 4 years of related experience or equivalent experience
Ability to prioritize and manage time effectively
Experience in workforce management or scheduling preferred
Knowledge of contact center operations and performance metrics
Keywords: VirtualVocations, Irvine , Workforce Scheduling Analyst, Professions , Norwalk, California
|
Click
here to apply!
|
