Lead Front Desk Agent

Company: Hyatt Vacation Ownership
Location: Escondido
Posted on: October 26, 2024

Job Description:

Hourly Rate: $21.20Are you looking for a place where meaningful moments are made together? - - -At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Lead Guest Services Associate at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity. - -Where great benefits lead to a life fulfilled. -

• Competitive Pay -
  • Medical/Dental/Vision/401K opportunities -
    • Travel discounts -
      • Credit Union Membership -
        • Tuition Reimbursement -
          • Professional Counseling & Family Support -
            • Growth and Development Opportunities -
            • *Benefit Eligibility will vary by position - -Site Specific Perks -
              • Free On-Site Parking -
              • Department celebrations
              • Associate Appreciation Week
              • Monthly associate recognition and reward programs
              • Stipend for work shoes -As a Lead Guest Services Associate, a typical day will include: - -
                • Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities. -
                  • Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues. - - -
                    • Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.) -
                      • Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.--- -
                        • Answers telephone calls and routes calls to the proper department as applicable.--------- -
                          • Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.--- -
                            • Assists management with training new associates or hourly duties as needed.--- - -Guest Experience and Company Standards -
                              • Welcome and greet guests and anticipate and address their needs. -
                                • Interact with colleagues and guests professionally and promptly. -
                                  • Contribute to team goals. -
                                    • Always follow company policies and safety procedures. - -To Become a Lead Guest Services Associate at HVC: - -
                                      • Available to work various shifts, holidays, and both weekend days. -
                                        • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. -
                                          • Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance. -
                                            • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.--- -
                                              • Specific job duties may differ by property, size of team, or facility. -Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Keywords: Hyatt Vacation Ownership, Irvine , Lead Front Desk Agent, Sales , Escondido, California