Customer Service Representative

Company: Kawasaki Motors Corp., U.S.A.
Location: Foothill Ranch
Posted on: April 4, 2025

Job Description:

Key Responsibilities:

* Provide exceptional customer service by handling customer inquiries and claims related to their loans. Handle inbound and outbound calls, totaling 100+ calls per day.
* Respond to customer questions, concerns, and issues via phone, email, and other communication channels.
* Communicate Dealer Partners to resolve issues and obtain additional information when necessary.
* Investigate and resolve customer complaints in a timely and professional manner.
* Detect suspicious and fraudulent loan applications.
* Maintain accurate and up-to-date records of customer interactions and transactions.
* Collaborate with other departments to ensure prompt resolution of customer issues.
* Assist in developing and implementing customer service policies and procedures.
* Be an expert on our loan products and processes.
* Provide feedback and suggestions for improving customer service processes and enhancing customer satisfaction.
* Adapt to changing policy and procedures on a constant basis while maintaining high quality to your work.
* Ensure compliance with company policies, regulatory requirements, and industry standards.
* Review financial documents submitted by the borrower.
* Meet and/or exceed production, quality, and customer service goals.
* All other job duties assigned.

Qualifications:

* High school diploma or equivalent; related field preferred.
* Previous experience in customer service is mandatory; a minimum of 2-3 years of experience is recommended.
* Excellent communication and interpersonal skills.
* Strong problem-solving and conflict resolution abilities.
* Working knowledge of various loan structures, payment schedules, amortizations, interest rates
* Proficiency in Microsoft Office (Word, Excel, PowerPoint).
* Familiarity with Loan Management Systems (LMS) is required.
* Working knowledge of financial services regulations together with all internal policies and procedures
* Ability to work on-site at our Foothill Ranch, CA office.
* Familiarity with financial services or loan management systems is a plus.
* All other job duties assigned.

Profile Differentiators:

* Bachelor's degree
* Experience in founding, co-founding or working in a fast-paced startup environment.
* Experience in Powersports Finance Industry (motorcycle, ATVs UTVs, PWCs)
* Experience in a FinTech startup.
* Bachelor's degree or Advanced Professional degree

Hourly Range:

$20.00/hr. - $25.00/hr., based on experience and qualifications.

Equal Opportunity:

KMRF is an Equal Opportunity Employer; employment with KMRF is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Keywords: Kawasaki Motors Corp., U.S.A., Irvine , Customer Service Representative, Sales , Foothill Ranch, California